Successfully implement e-commerce projects with Shopware

The open source e-commerce platform Shopware has a constantly growing user base and is characterised by a flexible, easy-to-use interface and management-friendly solutions. Together with our customers, we implement compelling shop concepts and advise on standard and extension functions to optimise the user experience and, in particular, sales processes.

Successfully implement e-commerce projects with Shopware

What is Shopware?

Finding a suitable e-commerce platform is more difficult than you might think. First, you need to define your goals and explore the available options. And that takes time. Once you have a clear picture, you can prepare yourself or search for the most capable provider for your business strategy.

Before we look at the advantages and disadvantages of Shopware, let's take a look at the history of this platform. Shopware dates back to 2004 and originated in Germany. It was founded by two brothers, a developer and a designer, Stefan and Sebastian Hamann. Their goal was to give every Shopware retailer the opportunity to create as individual a look as possible.

Although much has changed over the years, the core of this platform has remained the same. Shopware is (so far) a perfect blend of technology and design, just like its founding brothers.

Although it is older than other similar platforms, it has only recently become known beyond the borders of Germany and Europe. Nevertheless, more and more large companies are now choosing to create an online shop with Shopware. Let us tell you why that is.

The most popular Shopware features

We are talking about features that typically motivate retailers to switch from other platforms to Shopware. These can also be listed as advantages, but not all retailers want the same features, right? These features stand out in particular:

  • Customer flows

    Filters can be used to divide users into categories. Users receive different content depending on their interests and previous internet behaviour. Customer flows can be configured to display relevant content to the customer.

  • Product streams

    Product streams – you can select items and manually link them to the main product. Product streams appear in important places in your shop, such as in the header of your product page. These are category pages or product detail pages. This feature has an automatic update option.

  • Drag-and-drop method

    You can edit the page, title and content using the drag-and-drop method. This feature allows you to create both normal e-commerce pages and pages designed to increase sales. You can move various components, such as products, banners and media.

  • Shopping worlds

    This feature allows you to easily create impressive landing pages, product presentations and marketing campaigns – all on your own. Shopping worlds help you capture your customers' attention and draw them into emotionally charged stories that end in a purchase – on any display or device available.

  • Numerous Shopware

    The extension library is divided into categories that offer different functions. The extensions are designed to give retailers the opportunity to supplement the standard functions of Shopware. All installed extensions are easily managed via the Extension Manager.

  • Training and courses

    Shopware guides, resources and training options are designed to help you get started with the platform, refresh your knowledge in a specific area or simply train you on a new extension. Some Shopware tutorials offer certificates for completed sessions

  • Shopware community

    A key advantage of Shopware is its active, supportive community. Customers and developers help each other by sharing information and answering questions in forums and articles.

  • Integrated ERP

    In collaboration with Pickware, you can use Pickware in some paid Shopware plans. Pickware is an ERP solution that enables the connection between the POS system and warehouse management, which can be very helpful as your business grows.

  • Multiple

    Shopware offers the option of managing multiple shops simultaneously. Each shop can offer a unique experience based on product streams that respond to customers' shopping behaviour. All you need to do is create product groups. When a potential buyer selects a specific filter, a personalised product stream is displayed.

  • Saved Shopware master

    Shopware, as an e-commerce platform, stores all the information about your business that you provide to the system. All the information collected about a shop is referred to as Shopware master data. This usually includes addresses, telephone numbers, emails and other information that you have entered in the Shopware registration form.

  • Self-management

    Shopware's self-management mode can automate many everyday tasks that need to be performed on an e-commerce website. If you are a small shop retailer, this option will make managing and maintaining your business much easier

  • 25+ different languages

    Shopware is multilingual. This feature allows you to offer a choice of languages and display the currency of each language for all products in your online shop. This feature enables you to tap into new markets with a page that is adapted to the language and currency of the respective country.

Shopware advantages that are most appreciated

If we had to define Shopware, we would say that it is an open-source e-commerce platform that focuses on stimulating the customer experience.

When we talk about the latest version (Shopware 6), we are dealing with an online shop platform that offers a constantly growing user base, a flexible and easy-to-use interface, and management-friendly solutions where complexity is not necessary.

Let's go through the 10 most important advantages of Shopware:

  • 01. It is very, very easy to use!

    When you say Shopware, we hear ‘user-friendliness’. Let's start with the control panel – clear, simple and intuitive. An instantly understandable menu, excellent organisation of the selected functions.

    Shopware allows its users to define and optimise sales processes with various configurations, BUT without having to write a single line of code.

    And it's true what they say – you don't need web designers or web developers to create your first online shop

  • 02. It can be cloud-based!

    You can use Shopware as a cloud-based solution or as a self-hosted platform. Running your shop in the cloud has its advantages. First of all, it offers a high level of security and availability. You can manage your shop from anywhere, and all hosting, updates and maintenance are handled by Shopware.

  • 03. Flexible, but not complicated!

    Shopware 6 was developed with e-commerce in mind, where flexibility and adaptability are essential in a market that is evolving on a daily basis. The best thing about it is that flexibility does not come at the expense of complexity. So if you want to start with a small e-commerce shop but then change your mind and expand your business to the platform for big brands, Shopware is the perfect choice for you.

  • 04. Made for scaling

    As we mentioned earlier, this platform is designed for growth. Let's assume that our small Shopware online shop will develop into a large, well-known e-shop over time. We expect its functions, capacities and options to grow as well. And it will. No tricks.

  • 05. Customer-oriented!

    Actually, the main idea behind Shopware was to create the perfect customer experience, at all times. If you ask us, there's no shame in always putting user-friendliness first. Satisfied customers are the factor that can get your business up and running in no time, and Shopware can easily keep up with that pace.

    Nowadays, user-friendliness is essential to ensure better positioning on Google and increase the amount of time users spend on the site (which significantly increases the likelihood of a purchase).

  • 06. SEO-friendly

    Yes, an e-commerce website that runs like clockwork is great, but are we also on the first page of search engine results? We could be, in fact. Shopware places great emphasis on search engine optimisation, as we know that better organic visibility for your shop is crucial. From URLs and meta tags to landing pages and optimised product descriptions, the built-in SEO tools with fine settings will be more than enough for you to manage everything yourself.

  • 07. Self-management is possible!

    If you host your Shopware shop yourself, you have the opportunity to take control of your traffic and get a better idea of who your potential customers are. However, if you want to familiarise yourself with programming or web hosting in general, you will need to find a provider that offers the necessary hosting.

  • 08. Speak omnichannel

    Shopware is designed to serve as a hub for all retail activities, regardless of channel. With the Shopware e-commerce platform, you can reach customers on multiple levels through omnichannel. True to the motto: ‘Sell where your customers are’.

  • 09. Combine commerce and content!

    This CMS, called Shopping Experiences, consists of predefined blocks that offer endless combinations of text, images, commerce components and videos. Each block is responsive by default, and you can easily adapt it to the respective sales channel.

  • 10. Offers open source tools!

    Shopware offers open source tools that allow you to create a professional online shop yourself. With Shopware, you can launch your e-commerce business project without investing in licences and development tools that you may only use for one season.

The disadvantages

In addition to the advantages mentioned above, there are also some disadvantages to consider. However, these should be viewed more as limitations:

  • Some Shopware plans can be very expensive. Consider your annual budget before deciding on a plan. If you plan to expand your offering, this investment is to be expected, but if that is not the case, you need to be prepared for this scenario.
  • The free version of this platform only offers basic features (i.e. no additional support channel and no CMS extensions).
  • Premium plugins are charged extra. But that's no surprise, right? According to Shopware, there are more than 3,500 free and paid plugins to choose from.
  • Poor accessibility of social media features in the shop system in a free Shopware plan. But if you realise you really need them, social media customisations can be purchased separately.
  • Shopware is beginner-friendly, yes, but IT support is required.

The 10 best Shopware

Shopware – a versatile and intuitive e-commerce platform designed for managing thousands of products – has a large number of retailers who choose to customise their online shop with extensions. You can choose from a variety of extensions to transform an ordinary e-commerce website into something very powerful that can be adapted to all business requirements.

  • Custom Template Manager: Code editor for templates that extends the current shop window or document.
  • Migration Assistant: Establishes a connection between a data source and Shopware and guides you sequentially through the migration process.
  • Mailchimp: Helps you create compelling email campaigns and personalised product recommendations, track and measure business ROI, segment customers, and much more.
  • Soundcloud: Allows you to offer multiple shipping methods and automatically connects to all major shipping companies. You can automate delivery, pick up orders, send tracking notifications, and automate the returns process.
  • Magento migration profile: When switching from Magento to Shopware, you can easily migrate your shop data with this plugin.
  • Stripe: For accepting payments from mobile devices. This includes all debit and credit cards in over 135 currencies, Apple Pay for Web, Google Pay and other local payment methods.
  • CleverReach®: Email marketing tool that enables quick and easy direct communication with your customers.
  • SEO Professional: Solution that combines various SEO settings/optimisations in a single plugin.
  • Security: Contains all the necessary functions to protect against security vulnerabilities and secure your online shop.
  • Shopware Markets: Connects your online shop to the eBay and Amazon marketplaces, transferring data, processes and information.

Why is Shopware so popular?

Shopware doesn't have to be expensive, and it offers simple and intuitive solutions for every step of your merchant journey.

The Shopware roadmap shows that Shopware updates never stop. Every day, people are working to improve Shopware. At the heart of Shopware is a large open-source community, which means there is always something new and exciting to discover.

There are many reasons why Shopware is becoming more popular every year, and we want to highlight a few of them:

  • Reach customers via omnichannel
  • First-class shopping experience thanks to a high degree of customisability
  • CMS boosts the performance of the online shop
  • Strong security features that can be supplemented with some great free security extensions
  • Support for multiple languages and currencies
  • Extensions cover organic and paid marketing solutions

Is Shopware suitable for my business?

It's difficult to know whether Shopware is right for your business if you don't know what questions to ask yourself. Here are the most important ones:

  1. Do you need low operating costs?
  2. Would you appreciate advanced administrative controls and autonomy in creating and publishing products and related content?
  3. Are you looking for a self-hosted solution?
  4. Are you a retailer who wants to implement your own technology roadmap?
  5. Are you interested in constantly increasing the speed of your website and reducing the bounce rate?
  6. Do you dream of fully functional administrative and technical support?
  7. Do you want to stay in touch with your customers and build long-term relationships?

If you answered YES to more than 5 questions, you are ready for Shopware.

Conclusion

Shopware is an excellent platform for launching your online shop, regardless of whether you are a large, medium-sized or small business.

With this platform, your website will perform wonderfully, as you have a wide range of themes and functions at your disposal. Marketing extensions offer the opportunity to promote products and attract new customers. So you could say that Shopware is a fully customisable platform. With Shopware, you can increase customer loyalty and sales with minimal investment.

You don't need to worry that choosing Shopware is the wrong decision and will set your business back. On the contrary, you can only benefit. If you make the most of all the possibilities and flexibility this platform has to offer, you will see your business grow, and combining it with strategic marketing consulting can only mean one thing for you – growth.

Your goal is not just to sell products.

The biggest challenge is to win and retain customers and, above all, to justify their trust in you. Your focus should be solely on the customer. One thing is certain – Shopware has caused a stir in the industry and is in no way inferior to the competition.

Your contact

Steffen Ruess

Steffen Ruess

Managing Partner
Ruess Group